We’re more than happy to send you a personalized invoice. Having trouble ordering online? Contact customer services and we will endeavour to assist you.
Upon completing the online order process, you will receive confirmation of payment via email. Once processed our team will notify you of available delivery dates.
Yes. When ordering online your billing address must match the address registered with your payment method.
Unfortunately, you aren’t personally able to amend your order. Please contact our customer services team as soon as possible to see if there’s anything we can do to help.
Complete details can be found on our payment methods page.
Online payment methods will be charged immediately as a part of the checkout process.
We handle this on a case-by-case basis. Please contact our customer services team to see if there’s anything we can do to help.
We use Stripe for our online payments, which allows us to be PCI DSS compliant. We also utilize industry standard practices, like SSL certificates to encrypt and secure your communications with our website.
You may apply vouchers directly to your shopping cart. The Apply Discount Code form can be found beneath the products in your cart.
We deliver our products our with own vehicles and will attempt to place it where you want it on site. Any packaging will be taken away with us, unless requested otherwise.
We endeavour to deliver all products in a single shipment.
We will always phone ahead to confirm a mutually beneficial delivery date. If circumstances change, please contact our customer services team.
All of our deliveries feature our 20-working-day manufacture and delivery timescales and our white-glove service as standard. Stock items may be subject to even faster delivery. Please see our delivery terms page.
Our standard delivery services only extend to mainland England, Wales and parts of Scotland. Outside of these areas? Please contact us for a custom quote.
Free shipping on as standard for all order to mainland England, Wales and parts of Scotland. Outside of these areas? Please contact us for a custom quote.
Due to the bespoke nature of our delivery service, we are unable to offer online tracking at this time. We will always keep you informed on the status of your order and confirm a delivery date.
At the Sovereign Early Years Collection, we want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items. Please see our returns and refund policy for details.
We will arrange a convenient date with you for the item(s) to be collected and returned. Once the item(s) have been returned back to us and inspected; we will either issue you with a replacement items(s) or credit your invoice account or refund the card that was originally used to place and which paid for the order.
You can purchase these products online via this website, through Sovereign Design Play Systems or through an approved reseller.
All equipment on Sovereign Early Years Collection is completely freestanding and is designed to be moved by two healthy adults. Some equipment may require assembly on site, which as an addon can be done by our expert installations team.
All product information can be found in the description section on each product page. Still can’t find what you’re looking for? Contact our team today.
A ten-year warranty on our timber. Business customers (schools/nurseries) can benefit from our extended twenty-year warranty on Sovereign timber.
All warranties exclude normal wear and tear, improper use and deliberate, accidental and cosmetic damage. During the warranty period, we will repair the faulty component, or replace the faulty part with a new component at our sole discretion. Components replaced or repaired during the warranty period will carry the unexpired portion of the original warranty.
You are responsible for the item(s) upon completion of delivery.
All Sovereign equipment must undergo regular inspection and routine maintenance in accordance to our Operation and Maintenance Manual, which can be obtained at no extra cost on request or downloaded from the Sovereign website.